I received the order, but the product is damaged or dead on arrival. What should I do?
A: Please contact our customer service via WhatsApp for verification of the product's condition. Once the issue is confirmed, you may proceed with the Return Merchandise Authorization (RMA) process for a replacement or refund.
Why is there such a significant price difference between your online store and marketplace/retail store?
Pricing varies based on several factors, including platform fees and market conditions. Please note that prices are non-negotiable across platforms. For more information, please refer to our Terms and Policy section.
I saw a B2B section. Can I make bulk purchases at B2B prices?
Bulk purchases at B2B pricing are only available for authorized dealers. To learn more, please visit our B2B Information section for dealer registration requirements.
How does Click and Collect work?
You must first place your order through our e-commerce website and confirm your order via WhatsApp. After your order is processed, you can pick it up at our Brightstar Mega Store in Plaza Lowyat. We recommend reconfirming the stock availability and payment details through WhatsApp before making a purchase. Standard shipping fees are waived for Click and Collect orders.
How does same-day delivery work?
Same-day delivery ensures your product is delivered on the same day you make a purchase. This service is facilitated through third-party courier services like Lalamove. You must first complete your purchase via the e-commerce website and confirm the order with us on WhatsApp. Once processed, the parcel will be delivered by Lalamove. Standard shipping fees are waived, but third-party fees (Lalamove) will apply. Please confirm stock availability and payment details via WhatsApp before placing your order.
What is a custom PC quotation, and how do I get one?
In addition to pre-configured PC packages, we offer custom PC quotations tailored to your specifications and budget. Contact us via WhatsApp for more information and to request a custom build.
What is Brightstar Membership?
Brightstar Membership is our exclusive program designed to enhance customer engagement. Members gain access to special offers, promotions, and personalized experiences through our website, brightstarcomp.com. Join today to take advantage of these exclusive benefits.
I noticed incorrect information on a product listing. How can I confirm the correct specifications?
Please reach out to us via WhatsApp, and we will verify the product specifications for you.
What payment methods are available on your website?
Currently, we only accept credit card payments on our website. Stay tuned as we plan to introduce more payment options soon.
How can I get the tracking number for my order?
There are two ways to access your tracking number: either through your account at account.brightstarcomp.com or via the shipping confirmation email sent after your order is processed. Please note that we use GDEX as our delivery service provider.
