Our shipping services are available for delivery across Semenanjung Malaysia and West Malaysia, with rates determined by both the destination and the weight of the product. Shipping fees are calculated based on these factors and applied during the checkout process. Please consult our detailed shipping rate tables for specific charges applicable to your order.
SHIPPING PRICING
1.1Brightstar Website [https://www.brightstarcomp.com/] product's listed prices do not encompass delivery charges; a separate fee is applied for delivery services.
1.2DELIVERY CHARGES prices include standard packaging. However, you have the option to incur an additional charge for enhanced wrapping services, ensuring extra packaging based on individual preferences.
1.3
We deliver products within Semenanjung Malaysia and West Malaysia, with shipping rates based on the product’s weight and delivery location. Detailed shipping charges are applied during checkout. Please refer to our rate table for more information.:
Semenanjung Malaysia:
0.1kg - 3.0kg: Standard delivery - RM8.00 0.1kg - 3.0kg: Standard delivery - RM8.00 3.1kg - 4.0kg: Standard delivery - RM10.00 4.1kg - 5.0kg: Standard delivery - RM11.00 5.1kg - 6.0kg: Heavy delivery - RM12.00 6.1kg - 7.0kg: Heavy delivery - RM13.00 7.1kg - 8.0kg: Heavy delivery - RM14.00 9.1kg - 10.0kg: Heavy delivery - RM16.00 11.1kg - 12.0kg: Heavy delivery - RM19.00 12.1kg - 13.0kg: Heavy delivery - RM20.00 13.1kg - 14.0kg: Heavy delivery - RM22.00 14.1kg - 15.0kg: Heavy delivery - RM23.00 15.1kg - 16.0kg: Bulky delivery - RM25.00 16.1kg - 17.0kg: Bulky delivery - RM26.00 17.1kg - 18.0kg: Bulky delivery - RM28.00 19.1kg - 20.0kg: Bulky delivery - RM29.00 20.1kg - 25.0kg: Extra bulky delivery - RM30.00 25.1kg - 30.0kg: Extra bulky delivery - RM38.00 30.1kg - 35.0kg: Extra bulky delivery - RM45.00 35.1kg - 40.0kg: Extra bulky delivery - RM52.00 40.1kg - 45.0kg: Extra bulky delivery - RM59.00 45.1kg - 50.0kg: Extra bulky delivery - RM66.00
2.1 Orders are typically processed within 1 to 2 business days, depending on the nature of the order and stock availability. Delivery times may vary based on the destination, product size, and the shipping service selected. Estimated delivery timelines will be provided at the time of checkout, allowing customers to make informed decisions regarding their shipping options. We strive to ensure timely delivery; however, delays caused by unforeseen circumstances beyond our control may occasionally occur.
2.2
Once an order has been dispatched, customers will receive a shipping confirmation email, which includes tracking details to monitor the status of their shipment. This tracking number enables real-time updates on the location of the parcel, providing transparency throughout the delivery process. We recommend customers monitor their shipments closely to ensure timely receipt.
2.2
Once an order has been dispatched, customers will receive a shipping confirmation email, which includes tracking details to monitor the status of their shipment. This tracking number enables real-time updates on the location of the parcel, providing transparency throughout the delivery process. We recommend customers monitor their shipments closely to ensure timely receipt.
PARCEL LOST / DEAD ON ARRIVAL
3.1 While we take every precaution to ensure that your items are securely packaged, we are not liable for any parcels that are lost or damaged in transit. Customers are encouraged to select reliable courier services that offer insurance and tracking options to mitigate any risk during the delivery process. It is the customer’s responsibility to ensure the safe return of items when shipping them back to us.
3.2
For products authorized for return through our RMA (Return Merchandise Authorization) process, the customer is responsible for covering the shipping costs to return the product to our RMA department. For products classified as Dead on Arrival (DOA), Brightstar Computer will share the shipping fees equally (50/50) with the customer. The customer covers the return shipping costs, and Brightstar Computer will cover the costs of shipping the replacement product. All returned items must be securely packaged and comply with the RMA instructions to ensure a smooth process.
