Warranty period is determined by the respective vendor and brand supplier (distributor). The warranty period commences on the date of purchase as indicated on the purchase invoice, with the shipping duration included in the warranty period.


WARRANTY TYPE

1.1    Brightstar Computer ensures that all products offered through its platform are fully authentic and brand new. Each item is accompanied by the applicable warranty terms as provided by the original manufacturer or authorized distributor. Customers are encouraged to carefully review the warranty documentation supplied with their purchases to understand the specific terms, coverage, and conditions associated with the warranty provided by the manufacturer or distributor. By that, two warranty terms are provided by brand manufacturer:

1.2    LIMITED WARRANTY: A limited warranty on IT products is a guarantee provided by the manufacturer and distributor that covers specific issues or defects that may arise within a specified period after purchase. It excludes third-party damage such as misuse, accidents, and natural wear.

1.3    LIMITED LIFETIME WARRANTY: The limited lifetime warranty guarantees that the product will be free from defects in materials and workmanship, excluding third-party damage such as misuse, accidents, and natural wear. This warranty is provided by the manufacturer and covers specific issues and defects that may arise after purchase.


1.4    The warranty does not cover damages caused by third parties during shipping or accidents occurring in transit. Any claims for compensation or refunds due to such incidents will be handled by the courier service. Products classified as Dead on Arrival (DOA) are eligible for warranty coverage once approved. For DOA items, the shipping fees will be shared equally (50/50), with the customer covering the return shipping fee and Brightstar Computer covering the shipping cost for the replacement product.

WARRANTY DURATION

2.1    The warranty period for products begins from the date of purchase, ensuring that your product is protected, including instances of Dead on Arrival (DOA). When submitting a warranty claim, the warranty duration will be calculated based on the purchase date indicated on your product invoice. This applies to both single-product and multi-product invoices. The warranty coverage remains consistent, and all claims must adhere to the terms specified by the manufacturer or distributor.


RETURN MERCHANDISE AUTHORIZATION [RMA] PROCESS

3.1    Once your product has been authorized for return (RMA), you are required to either send the product back to us via postage or deliver it in person to our RMA Service Department. Please ensure that the product is securely packaged and shipped following our guidelines to facilitate a smooth return process.


3.2    Two method on return on RMA Product which purchased via brightstarcomp.com, which is:

         Postage: Accepted all postage service, required for tracking number on RMA product.
         Drop-Off: Drop-Off your RMA product to RMA Service Department

3.3    The Drop-Off Location: No. 7, Lot 4.001, 4th Floor, Plaza Low Yat, Jalan Bukit Bintang, Bukit Bintang Central, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

3.4    We are not responsible for any loss or physical damage to the parcel during transit to our RMA department. Customers are advised to ensure proper packaging and to use a reliable shipping method with tracking to minimize the risk of loss or damage.

3.5    The RMA Department will not accept any returned products that exhibit damage differing from the issue described by the customer. It is the customer’s responsibility to provide an accurate and detailed description of the warranty issue. Failure to do so may result in the rejection of the RMA request.

3.6    The warranty outcome is determined by the service center, vendor, or brand supplier. In the event that a warranty claim is rejected, we will promptly contact the customer to arrange for the return of the product. All decisions regarding warranty claims are final and based on the assessment of the authorized service provider.

DEAD ON ARRIVAL

4.1    For items deemed Dead on Arrival (DOA), customers are required to notify our Customer Service within 1 day of delivery. The determination of delivery status will be based on the tracking number provided by the courier service. Failure to report the DOA status within the specified timeframe may result in the claim being rejected.